Shipping policy

Shipping and Delivery

Last updated: 29 August 2026

1. Delivery area

We deliver exclusively to delivery addresses in Switzerland. Shipping to the EU, the United Kingdom, the USA or other countries is currently not offered.

2. Shipping costs

For orders with a merchandise value from CHF 0.00 to CHF 48.99, standard shipping costs CHF 9.90. Standard shipping is free from a merchandise value of CHF 49.00. The relevant amount is the merchandise value shown in the cart and before the order is placed at checkout, after discounts. Shipping costs and the free-shipping threshold are clearly displayed with the product offer or during the ordering process.

3. Processing and delivery time

Orders are processed after successful payment authorisation. The estimated delivery time is usually 7–18 business days from the shipping confirmation. Delivery may take longer during periods of high demand, customs clearance or exceptional transport delays. These are realistic target times and not guaranteed deadlines unless a deadline has expressly been designated as binding. Sundays and public holidays may extend delivery times.

4. Shipping service providers

Shipping is generally handled by Swiss Post or a comparable shipping service provider. The specific provider may vary depending on the product, availability and delivery address.

5. Shipping confirmation and tracking

Where available, after the shipment has been handed over to the shipping service provider you will receive a shipping confirmation containing tracking information. Not every shipping method includes end-to-end tracking.

6. Partial deliveries

Partial deliveries are permitted where reasonable for the customer. They do not result in additional shipping costs.

7. Delivery delays and unavailability

If there is a significant delay or subsequent unavailability, we will inform you without undue delay. If an item is unavailable, you may choose between an offered equivalent replacement and a refund of the affected amount. Mandatory statutory rights remain reserved.

8. Undeliverable or uncollected parcels

Please provide a complete and correct delivery address. Uncollected or undeliverable shipments are generally returned to us. We will contact you regarding the next steps. If a shipment must be sent again because of an incorrect address, refusal of delivery or failure to collect for which the customer is responsible, the actual additional shipping costs may be charged.

9. Transfer of risk and damage

To the extent permitted by law, the risk of accidental loss passes when the goods are handed over to the customer or an authorised recipient. Information concerning transport damage can be found in our Returns and Refund Policy.

10. Contact regarding delivery problems

Mercury International GmbH
Repform
Sinserstrasse 65
6330 Cham
Switzerland
Email: hello@mercuryinternational.ch