Refund policy

Returns, Complaints and Refunds

Last updated: 29 August 2026

1. No general right of return or withdrawal

For ordinary online purchases of goods, Swiss law generally provides no general statutory right of withdrawal. Repform currently offers no voluntary right to return or exchange non-defective goods unless expressly stated otherwise for a product or in an individual agreement. This applies regardless of whether non-defective goods have been opened or used. Statutory rights in cases of defects, incorrect deliveries or non-contractual performance remain unaffected.

2. Transport damage

Please inspect the delivery promptly after receipt. Visible transport damage should, where possible, be reported within 48 hours to hello@mercuryinternational.ch. Please provide the order number and meaningful photographs of the goods, shipping packaging and shipping label. The 48-hour period serves to preserve evidence in relation to the carrier; it is not an exclusion period and does not limit statutory rights.

3. Incorrect or incomplete delivery

In the event of an incorrect or incomplete delivery, please contact us without undue delay, providing the order number and a brief description. We will review the matter and deliver the missing or correct goods or refund the affected amount.

4. Product defects

The statutory warranty provisions apply, in particular Articles 197 et seq. of the Swiss Code of Obligations. Please report a defect without undue delay after discovering it and describe it clearly. Photographs or videos may speed up the review. We may inspect the goods or request their return.

If a defect is justified, you are entitled to the statutory remedies. To the extent legally permissible and reasonable, we may initially offer a free replacement or repair. If this is not successful within a reasonable period, a price reduction or rescission remains possible subject to the statutory requirements. A voucher will only be issued instead of a monetary refund owed with your consent.

5. Returns after approval

Please do not return goods without prior authorisation. If a return is necessary, we will provide the current return address and further instructions. For a justified complaint, we bear the necessary return shipping costs. If, exceptionally, we voluntarily agree to accept non-defective goods, the individually communicated conditions apply.

6. Refunds

Approved monetary refunds are generally initiated within five business days after approval using the original payment method. Processing by payment service providers and banks may then require additional business days. Statutory claims remain reserved.

7. Contact

Mercury International GmbH
Repform
Sinserstrasse 65
6330 Cham
Switzerland
Email: hello@mercuryinternational.ch